I perform at an IT Support Firm that provides IT Support for small to medium sized businesses. I am on the practice on my way to see a possible Business IT Assistance client appropriate now with a in depth IT Support Audit report in my bag.
The report has some poor information for them. Absolutely nothing strange there, but the character of the poor information is entirely avoidable and may well surprise you! Let me clarify.
Organization IT Assist Audit
Like a lot of IT Assistance Companies we always undertake an IT Assistance Audit before we settle for a new organization as a Business IT Help Consumer. We charge our clients a fastened month to month IT Help fee so we need to know what we’re getting into or else we could shed a lot of cash.
The IT Support Audit has highlighted a widespread issue. I am tempted to say they have been tricked, but that implies deliberate action. In actuality they have been misled instead than deliberately tricked by their IT Assist Organization into spending also much on their laptop system. Yes – as well much!
That might audio far more like a squander of income than a significant IT Assistance dilemma, but it is a considerable IT Help difficulty. This is why.
it services are a firm of about 20 men and women, with a laptop infrastructure adequately intricate for a small bank. I exaggerate, but not that considerably.
Their needs are truly straightforward, but they have two servers, one of which is a really substantial specification. Amongst the 2 servers they function five diverse digital servers and three different working systems. Furthermore they have received a very innovative (read through costly and overly sophisticated) Cisco networking infrastructure.
Based mostly on suggestions from their IT Assist Organization they put in over twenty thousand upgrading their programs a issue of months in the past. They find that ongoing IT Assistance expenses are large as effectively. Modifications or fixes are extremely expensive. I’m not amazed. It is a complex setup requiring a excellent offer of time and technological expertise to apply adjustments or IT Support fixes, to say absolutely nothing of the needless business disruption included.
In short, substantial set up expenses and high ongoing IT Support costs. And all of it unneeded.
A easy, elegant (and cheaper) IT Help Remedy
It is a basic company so all they actually need is a one Microsoft SBS server, a Draytek router and a few Netgear switches. This resolution would have cut their first costs by 10 thousand and their ongoing fees by approximately 7 thousand for each annum. They could have completed with that money. Sadly they have just been compelled to make some workers redundant.
Elegantly simple and acceptable engineering is anything that couple of IT Support Firms seem to understand. I see equivalent bad engineering on a standard foundation. It truly annoys me. Not only is it pricey, but it’s sloppy, lazy function by the IT Assist Company. Of course that is simple for me to say. After all I’ve been doing this for 20 years. As a company proprietor with out IT Help expertise how can you stay away from these pricey problems?
3 fundamental enterprise tests you must apply when hiring a new Business IT Assistance Business
Get at the very least three IT Support prices. This sounds standard, but so handful of companies do it. I make this a policy during my business when we are buying any new provider. I know it’s time-consuming, but it’s well worth the work.
Request “silly” queries! Will not be afraid to ask. You are the consumer. If they can not response it in a way that you can comprehend then go on to another a lot more buyer support centric Business IT Assist Company.
Decide on an IT Support Business that specialises in your measurement of company. If you are a little business and they assistance Company consumers that does not make them greater for you. It truly tends to make them worse for you. They will consider to shoehorn their business technology into your small organization – it’s expensive and in the end it is not going to work.